A very warm Welcome ...
WE'RE ONE OF A KIND ...
We are a family-run business, offering an array of Pet Care services and pet products to private clients. Our ethos is based around providing our customers with a discreet, flexible and professional service.
Of paramount importance to the team at SnuffleWuffle, is the love and care we give to your pets. Whether you require ad-hoc or regular care, you are provided with a dedicated SnuffleWuffle Pet Carer who consistently provides a high level of care. We provide you with the same pet carer, each and every time you require care, that way, your pet builds a special bond with our carer, and more importantly, we get to know your pet well, so that if anything isn't quite right; your pet is 'off-colour', our carer can report this to you immediately.
We 'pencil' your pet care dates into our bookings calendar, and request payment up to one week prior to the commencement of care. We do not operate a non-refundable deposit scheme. For our regular clients, if a care date is cancelled or postponed, we are more than happy to accommodate this request and will apply a 'credit' to your account for any payment already made, which is then off-set against future care.
We are advocates of feeding your pets super-healthy treats and our online shop stocks an array of treats for dogs, cats and small pets, with no artificial colours, preservatives or additives. We have a variety of other "goodies" in our Shop ... so take a peek. We use eco-friendly, sustainable packaging, and offer refills for any plastic packaging on our shampoos and disinfectants. We operate a free delivery service of pet treats, toys and healthy & well-being goodies to our pet care customers who are based in Wiltshire, and we add new items to our shop on a regular basis, so keep checking in to see what's new!
We look forward to welcoming you and your pets to SnuffleWuffle!
With love from the TEAM at SnuffleWuffle ...
Our Pet Care
Socialisation & Fun
Many of our valued clients bring their pets to SNUFFLEWUFFLE to experience our home-from-home Dog Care services: Day Care, Home Boarding, Walks, Home Visits, House/Dog Sitting and we also provide help/guidance where we can, with regards to dog behaviour, and their health & wellness. Regardless of what type of dog you have or how old it is, we can provide a service to suit your schedule and your dog's needs.
Our clients use the SNUFFLEWUFFLE Cat Visiting or House Sitting service when they go away for a few days, or on a longer holiday. Many prefer not to put their cat into a Cattery, and feel more comfortable in the knowledge that their cat remains in their own home environment whilst they are away. We provide a dedicated pet carer to visit your cat on a daily basis up to twice a day, or to remain in your home for the duration.
Small Animal Care
Worried about who will feed and check on the well-being of your small pets when you can't be there? SNUFFLEWUFFLE'S team of experienced pet carers provide regular visits (up to twice daily) to your smaller pets including hamsters, rabbits, guinea pigs, chickens, geese, ducks, birds, reptiles and exotic pets.
Experts in the Field
Large Animal Care
For those clients who have a menagerie of pets requiring care in their absence, they choose the SNUFFLEWUFFLE home visiting or house sitting service. An experienced pet carer is provided to carry out care duties, and additional tasks that clients would like to be undertaken during their absence.
What our clients say ...
"I just wanted to say such a massive thank you for all your help with Nelly. So quick and efficient from the start and as soon as we met, I knew Nelly would become a loved family member for her holiday. Such a personal decision, but you were the best choice we could have made. We loved the updates, pictures and videos while we were away, and know she had a fabulous time playing with Maia and Poppy. Plus the wonderful extra treats and puzzle bowl - a truly personalised service! Thank you, sincerely, for all your care and kindness. It meant such a lot to be able to enjoy our family holiday. Big hugs!"
"I have been meaning to drop you a line to say again how happy Tizzy is to go to spend time with Linda. Her and David offer outstanding care for Tizzy and the other dogs. I think she is a valuable member of your team and a good advert for SnuffleWuffle. I always feel very happy leaving Tizzy with her."
"We simply couldn't do without you. We know Isla is cared for, loved and safe when she is with you, and we don't worry for a second - you are a home from home for her. You have become a very important part of our life - thank you for everything. And for the excellent advice you give too. Isla's new favourite toy is one of your handmade dog bones ... she takes it with her everywhere!"
Helena & Chris
"You are just what we have been looking for - a reliable dog walker for Milo four days a week, and he loves your handmade dog biscuits - we don't buy any other treats for her now - just yours.
Adrian & Sarah
"Just wanted to say that Nicki is such a star - she makes such a fuss of Monkey that she was so happy and chilled when I got back, like I hadn't been away. I hate leaving her and it is such a weight off my mind that I know she's looked after so beautifully! Other people keep her fed and let out and alive, but Nicki manages to make her feel special and not forgotten so she doesn't get anxious at all! Thank you."
Why Choose SnuffleWuffle Pet Care ...?
Pre-meet with Pet Carer
There is always a pre-meet with your dedicated Pet Carer so that you can chat about your care requirements and our team member can meet your pet(s). For dog care, we ask that a dog walk is included at your pre-meet, since this allows our Pet Carer to get a feel for your dog when out and about.
The services that we provide to our clients are "private", we do not turn up in a liveried vehicle, nor do we wear a uniform, for the simple reason that we prefer not to 'advertise' the presence of pets in our care ... since unfortunately, in this day and age, you never know who could be 'watching'. Our team members never disclose what their pet care assignments are to strangers, and clients' keys are kept safe without house address details attached to the keys.
Flexible Booking System
Your care dates are 'pencilled in' to our Bookings Calendar and if you need to alter these slightly, then we are happy to do this, without penalising our clients. We do not ask for an upfront payment or deposit; we do charge a Registration Fee which covers initial costs of administration and pre-meets and proceeds of which go to our chosen pet charity of the year. Since Animal Welfare Regulations change or your pet may have different needs, we may ask you to complete a new registration form on an annual basis in order to capture the data we require to provide the very best of care for your pets.
Professional & Experienced
Our team members are very carefully chosen for their love of, and experience with, animals. They are fully vetted, DBS checked, insured, first aid trained, and licensed by the Local Authority where applicable. Each team member uses a SnuffleWuffle Operations Manual to ensure that they are up to date with Animal Welfare Regulations, and have the opportunity to train in different areas as part of their ongoing Continuing Professional Development (CPD).
Communicative & Responsive
We pride ourselves in responding to our clients' communications very quickly. Sarah is the first 'port of call' and will have a chat with you about your care requirements, along with gathering some general information from you about your pet(s) - this enables her to 'match up' your requirements with the most appropriate team member. Contact her by email, text message or phone call and you will receive same-day responses. All booking enquiries are accommodated within a 24 to 36-hour period from initial contact.
Dedicated Pet Carer
We aim to provide each of our clients with the same dedicated pet carer, each and every time they require care - whether on a regular weekly basis or more ad-hoc (during holiday periods). This not only provides consistency for your pets, enabling them to get to know and trust our team member, it also allows our pet carer to get to know your pets well so that if they appear 'off-colour' or not quite themselves, our pet carer will quickly make you aware of this.
Why Shop with us ...
We believe in feeding your pets super-healthy, natural treats, with no nasty additives, colourants or preservatives. We try to "do our bit for the planet", and so our toys and other goodies on offer are sustainable and eco-friendly. Our packaging too is biodegradable.