Answering some of your questions ...
For any new client, we spend time on the phone answering any initial questions. Below you’ll find answers to some of the most common questions we get from pet owners and clients. Whether you’re wondering what a typical day for your pet is like while you’re away, or you’re curious about other animals your pet will meet, we are happy to address any questions or concerns you may have.
How many dogs can you walk at once?
We tend to walk dogs from the same family. We don't put your dogs with other dogs on a walk, unless of course you require your dogs to have a bit of 'doggy socialisation', in which case, your dedicated caregiverl will meet up with another member of our team and they'll head out for a walk together.
My pet needs to go to the vet. Can you take it?
Yes, of course we can. Whatever the pet, we can transport it to the vets and report back to you on the advice given by the vet/administer any medication.
Do you have experience with rare or exotic pets?
Yes. We have wide-ranging experience with Amphibeans, such as frogs, newts, and salamanders. Our Invert experience includes beetles, tarantulas, stick insects, crabs and centipedes/millipedes, and our Reptile expertise includes tortoises, turtles, lizards, chameleons, dragons, geckos and snakes.
Why do you charge mileage?
Our caregivers use their own car to travel to/from your home and it seems only fair that they are paid a mileage fee to cover their petrol costs and 'wear and tear' on their car.
Can you care for very young puppies?
We recommend that for very young puppies we provide a caregiver to visit it in your own home, which can be undertaken as many times as you would like each day. We can also offer a day sitter for a period of up to 3 hours during the day. A young puppy can get confused and upset if it is taken to a totally new environment too soon.
What if my pet is poorly while I'm away?
If your pet becomes unwell while you’re away your caregiver will inform you by text or email, as agreed. Your pet will be 'quarantined' in a separate area of our carer's home, if they have other pets staying. Our carer will also let you know if your pet requires any veterinary treatment. Before you go away, we suggest you contact your vets and inform them that SNUFFLEWUFFLE will be responsible for your pets during your absence, and give them permission to carry out any treatment required.
Do you walk dogs off-lead?
Yes, but only if they have a reliable recall. All dogs need exercise to keep fit and healthy. Their exercise needs change with age and vary depending on their breed and size. Off lead, free running, is essential to utilise muscles that aren’t worked whilst being lead walked. To exercise your dog off lead we require your written consent on our Registration Form.
Do you charge extra for Bank Holidays?
Yes. Pet care scheduled on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, New Year’s Day, Good Friday, Easter Sunday, Easter Monday and all Public Bank Holidays is charged at x 2 the standard rate as detailed in our full Terms & Conditions sent to you along with our Registration Form.
Can you give my pets medication?
Yes, we are happy to administer tablets and injections. If our caregiver feels uncomfortable about injecting your pet, we will call on another member of the team to administer injections.
How many times a day can you visit?
As many times as you like. We will only confirm a booking after a pre-visit consultation has taken place and where an animal is attended to at least once a day. Full terms and conditions are sent to you at the same time as our Registration Form.
Can you pick up and drop off my dog?
Yes, we are happy to do this. We charge a mileage fee of 45p per mile for our caregiver to travel to and from your home.
Do you have a cancellation policy?
Yes we do.
a. If cancellation is given less than 24 hours, prior to the booking starting, the full total must be paid. e.g, if a Home Visit is booked for the morning of Thursday 2nd, owners must cancel before 8.00am, on Wednesday 1st.
b. If cancellation notice is given 48 hours prior to a booking starting, 50% of the full total must be paid.
c. If cancellation notice is given 1 week (7 days), prior to a booking starting, 25% of the full total must be paid.
Do you take a deposit?
No, we don't. We feel it is easier for our clients to pay one payment for the care that is being provided.
Why do you charge a Registration Fee?
We charge a Registration Fee to cover all initial administration costs and pre-meetings. Our fee also guarantees a caregiver when you need one (even if it's at short notice). A proportion of the registration fee is donated to the RSPCA to help them to recruit additional inspectors.
Which vaccinations must my dog have?
All dogs must be up to date with their annual core vaccinations. This protects against distemper virus, canine adenovirus, and canine parvovirus. The kennel cough vaccine is not necessary in a home-from-home care environment. If your dog does develop kennel cough, we will not be able to care for it with other dogs and would have to offer you a home visiting or day sitting service in your own home.
Do you accept last minute bookings?
Unless we are fully booked, we always try our best to accommodate existing and new clients. We do insist on a pre-meet with your dedicated caregiver before any care is undertaken, to ensure that all parties are happy with arrangements.
What are your payment terms?
Payment for dog walking, home/pet visits and doggy day care is due on the day of care, or can be paid for as a whole at the beginning of the week or month. Payment for home boarding and house sitting is due one week (7 days) prior to the commencement of the booking.
Do you have experience of horses/ponies?
Yes, we do, although for our insurance purposes, we will not ride your pony/horse. Our caregiver is happy to feed, brush, and 'muck out' stabling/enclosures.
Do I pay the caregiver direct?
No. An invoice will be sent to you prior to the commencement of care with full details on how to pay. We prefer payment to go directly into our SNUFFLEWUFFLE bank account, from which we will pay your dedicated caregiver.